Privacy Policy

1. Who We Are

DataRecover UK ("we", "us", "our") provides data recovery and device repair services to individuals and businesses across the United Kingdom. We are committed to protecting your privacy and handling your personal data responsibly.

Contact:
Email: privacy@datarecover.uk
Address: DataRecover UK, [Address placeholder]
Phone: 0800 123 4567

2. What Data We Collect

We collect the following types of personal data:

• Contact information: Name, email address, phone number, postal address
• Device information: Make, model, capacity, symptoms, and photographs you provide
• Service records: Case notes, diagnostic reports, recovery logs, communications
• Payment information: Processed securely through our payment provider (we don't store card details)
• Website usage: IP address, browser type, pages visited (see Cookie Policy)

3. Your Data on Recovered Devices

Important: When you send us a device for recovery, we may access the data stored on that device to the extent necessary to perform the recovery service. We do not browse, read, or examine the content of your files beyond what is required to verify successful recovery.

All recovered data is stored on encrypted systems with access controls. Only assigned technicians can access your case. Access is logged for audit purposes.

4. How We Use Your Data

We use your personal data to:

• Provide data recovery and repair services
• Communicate with you about your case
• Process payments
• Improve our services
• Comply with legal obligations

Legal basis (UK GDPR): We process your data based on contract performance (providing the service you requested), legitimate interests (improving our services), and legal compliance.

5. Data Retention

• Recovered data: Retained for 14 days after delivery (or extended if you request), then securely deleted
• Case records: Retained for 6 years for legal/warranty purposes
• Contact information: Retained while you have an active relationship with us, or until you request deletion

6. Data Sharing

We do not sell your personal data. We may share data with:

• Courier services: To collect/return your device (name, address only)
• Payment processors: To process payments securely
• Legal authorities: If required by law or court order

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent (where applicable)

To exercise these rights, email us at privacy@datarecover.uk. We'll respond within 30 days.

8. Security

We implement appropriate technical and organisational measures to protect your data, including encryption, access controls, secure facilities, and staff training. No system is 100% secure, but we take data protection seriously.

9. Complaints

If you're unhappy with how we handle your data, please contact us first at privacy@datarecover.uk. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk

10. Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated via email or website notice. The "last updated" date at the top indicates the most recent revision.