Frequently Asked Questions

Everything you need to know about our data recovery service. Can't find your answer? Get in touch.

Shipping & Security

Recovery Process

Business Services

Pricing & Payment

Still Have Questions?

We're here to help. Get in touch and we'll respond promptly.

Frequently Asked Questions

Shipping & Security

How safe is shipping my drive?

Do you look at my files?

How is my data kept secure?

Will you return my device?

Recovery Process

What if you can't recover anything?

How long does recovery take?

Can you recover encrypted drives?

What should I do immediately after failure?

Do you recover from SSDs and NVMe drives?

Business Services

Do you offer business SLAs?

Can you recover from RAID arrays?

Do you provide forensic services?

Can you collect from our office?

Pricing & Payment

How does your pricing work?

Are there any hidden fees?

Do you offer payment plans?

What payment methods do you accept?

Still Have Questions?

Frequently Asked Questions

Shipping & Security

How safe is shipping my drive?

Do you look at my files?

How is my data kept secure?

Will you return my device?

Recovery Process

What if you can't recover anything?

How long does recovery take?

Can you recover encrypted drives?

What should I do immediately after failure?

Do you recover from SSDs and NVMe drives?

Business Services

Do you offer business SLAs?

Can you recover from RAID arrays?

Do you provide forensic services?

Can you collect from our office?

Pricing & Payment

How does your pricing work?

Are there any hidden fees?

Do you offer payment plans?

What payment methods do you accept?

Still Have Questions?